Update

How to Contact Support

Here's the spot to get all the information you need to update your identiMetrics. Remember, updating is included in your Annual Licensing & Support - that means you always keep your identiMetrics evergreen.

Before you get started, please take a moment to read over the Tips & Considerations section below. Access the Updater User Guide through the link.

Questions or concerns? Please reach out to your team of Biometric Experts. We are ready and willing to assist you!

Tips & Considerations

The update process must be run on ALL computers using identiMetrics. Make sure you can access and execute the update on all the computers before you begin.

Timing is EVERYTHING when updating. During the update process scan point locations shut down. Pick a time to update when you are certain that no one will be using the system.

Create a back-up of your biometric data before you begin. Here's a Cheat Sheet to help you back-up.

You must start the update at your Top Level Service for the database (Distributor or Biometric Engine).
- Reminder! Once you update here, the lower clients, data syncs, and other processes may stop functioning. Make sure you choose a time that the program is not in use and that you can update all clients.
- Make a backup! of the database before updating the program.

If you would like some assistance getting the update process started, please schedule a "HELP! I need tech support" appointment. We are at your service.

Updating a client

This page provides instructions to update identiMetrics for versions between 2.1.1.4 and 2.6+. If you are running a version of identiMetrics lower than 2.1.1.4 email support@identiMetrics.net for instructions on updating.

IMPORTANT! If you have a black Secugen scanner or a tower Secugen scanner, they will need to be replaced before updating. These are no longer supported scanners. See pictured below.

1. UNPLUG ALL FINGER SCANNERS BEFORE PROCEEDING (Super duper important!!) AND close all instances of identiMetrics clients (Scan Managers and Enrollment Managers) on the computer/server/kiosk/tablet/device you are updating.

2. Download the Installer.

Click on the link below to download the update installer. It will be the same for all databases and clients.

identiMetrics 2.6.3.7

3. Run the executable that was downloaded from above - it will keep all of the settings installed previously for the database or client program.

4. After the installer has run, you can plug in the scanners.

5. Open Enrollment Managers on database computers.

6. Open Scan Managers on client computers and make sure that - PLACE YOUR FINGER LIGHTLY is displaying.

If the Scan Manager displays SCANNER UNPLUGGED, follow the steps below

Keep Scanners plugged in
Open Device Manager
Open 'Other Devices'

4. Select Secugen UPx-AP

5. Right click and select Uninstall device

6. Click on blue computer icon on second tier of menu- it will display Scan for Hardware Changes when you scroll over it

7. Open Biometric Device

8. Confirm 'Secugen fingerprint device' appears in the list

8. Test scanner with identification or enrollment

If the finger scanner is still not connecting try following these steps below:

In the settings app on your Windows device, select Accounts > Sign-in options
Under Additional settings > Sign-in with an external camera or fingerprint reader there's a toggle that allows you to enable or disable ESS.

When the toggle is Off, ESS is enabled and you may not be able to use external peripherals to sign in. Remember you can still use peripherals with in apps like Teams.
When toggle is On, ESS is disabled and you can use Windows Hello compatible peripherals to sign in.

If you have questions, email support@identimetrics.net We are happy to assist!

Update

How to Contact Support

Here's the spot to get all the information you need to update your identiMetrics. Remember, updating is included in your Annual Licensing & Support - that means you always keep your identiMetrics evergreen.

​

Before you get started, please take a moment to read over the Tips & Considerations section below. Access the Updater User Guide through the link.

​

Questions or concerns? Please reach out to your team of Biometric Experts. We are ready and willing to assist you!

Tips & Considerations

The update process must be run on ALL computers using identiMetrics. Make sure you can access and execute the update on all the computers before you begin.

​​

Timing is EVERYTHING when updating. During the update process scan point locations shut down. Pick a time to update when you are certain that no one will be using the system.

​

Create a back-up of your biometric data before you begin. Here's a Cheat Sheet to help you back-up.

​

You must start the update at your Top Level Service for the database (Distributor or Biometric Engine).

Reminder!​ Once you update here, the lower clients, data syncs, and other processes may stop functioning. Make sure you choose a time that the program is not in use and that you can update all clients.

Make a backup! of the database before updating the program.

​

If you would like some assistance getting the update process started, please schedule a "HELP! I need tech support" appointment. We are at your service.

Updating a client

Reminder! Once you update here, the lower clients, data syncs, and other processes may stop functioning. Make sure you choose a time that the program is not in use and that you can update all clients.