Here's the spot to get all the information you need to update your identiMetrics. Remember, updating is included in your Annual Licensing & Support - that means you always keep your identiMetrics evergreen.
Before you get started, please take a moment to read over the Tips & Considerations section below.  Access the Updater User Guide through the link.
Questions or concerns?  Please reach out to your team of Biometric Experts.  We are ready and willing to assist you!

Tips & Considerations

  • Timing is EVERYTHING when updating.  During the update process scan point locations shut down.  Pick a time to update when you are certain that no one will be using the system.
  • Create a back-up of your biometric data before you begin.  Here's a Cheat Sheet to help you back-up.
  • You must start the update at your Top Level Service.
  • If you would like some assistance getting the update process started, please schedule a "HELP! I need tech support" appointment.  We are at your service.

Updater User Guide

  • Click on this link to access the Updater ​​User Guide.

Release Notes

  • Click on this link to access the Release Notes.